As a faculty/staff member, your Outlook program automatically syncs with the Exchange server on a regular basis. For example, say a new person joins your workgroup.
You are unable to see his information in your address book.
This article shows how to manually update the Global Address List (GAL) in Outlook (version 2010 and above).
The Global Address List is a directory of contact information that is stored in a central place called the Exchange Server.
When you open the address book for the first time, the default address book is displayed.
If you have a Microsoft Exchange account, the default address book is usually your Global Address List.
Everything seems just fine on any of the Office 2003 systems.
Essentially, the issue is the GAL is not updating in Outlook. I looked at the recipient filter of the GAL, it's below for reference: (Alias -ne $null -and (Object Class -eq 'user' -or Object Class -eq 'contact' –or Object Class -eq 'ms Exch System Mailbox' -or Object Class –eq 'ms Exch Dynamic Distribution List' -or Object Class -eq 'group' -or Object Class –eq 'public Folder')) The next thing I'm going to try is creating a new GAL and making it the default, if necessary. That will force Outlook to download a complete GAL. If so, it is probably that the incremental update files haven't updated correctly.
This feature requires you to use a Microsoft Exchange Server 2000, Exchange Server 2003, or Exchange Server 2007 account.
Most home and personal accounts do not use Microsoft Exchange. The Offline Address Book contains the properties of a user, such as e-mail addresses, that Microsoft Outlook requires in order to send an e-mail message and display information about the user.
If you use Outlook with an Exchange Server account, your address book list will include the Global Address List (GAL).
The GAL contains the names and email addresses of everyone that has an account with that Exchange Server and is configured automatically by Exchange.